Shadowing Returns to the FinPro Help Desk

Do you like being shadowed?

Many of our callers to the Finance & Procurement Help Desk would like the FinProHelp Consultants to shadow them — in other words, to look directly at their screens as the Consultants answer technical or procedural questions.

Good news in time for fiscal year-end: We’ll be implementing a new (and better) shadowing tool later this month. Look for the announcement in a future OUC blog posting.

This entry was posted in FinProHelp, Fiscal Year-End, General, Training. Bookmark the permalink.

3 Responses to Shadowing Returns to the FinPro Help Desk

  1. Carl says:

    Fabulous! This will be great.

  2. Phyllis Griffith says:

    This is only possible if the computer is in UCD buildings, is that correct?

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